Help Center/Safety & Privacy/Safety Guidelines

Safety Guidelines

Essential safety guidelines to protect yourself and maintain a secure mentorship experience on our platform.

Safety & Privacy

Your Safety is Our Priority

We're committed to providing a safe environment for all users. Follow these guidelines to protect yourself and maintain a positive mentorship experience.

General Safety Tips

  • Keep initial conversations on the platform
  • Trust your instincts - if something feels wrong, it probably is
  • Never share financial information or send money
  • Protect your personal information (address, phone, etc.)
  • Use platform's video calling for virtual sessions
  • Report suspicious behavior immediately
  • Meet in public places for in-person sessions
  • Tell someone where you're going for meetings

Protecting Personal Information

  • Don't Share: Home address, full phone number, financial details
  • Limit Sharing: Social media profiles until trust is established
  • Be Cautious: With photos that show identifying information
  • Use Platform Tools: Built-in messaging and video

Red Flags to Watch For

Warning Signs:

  • Requests for money or financial information
  • Pressure to move off-platform immediately
  • Inappropriate or sexual content
  • Aggressive or threatening behavior
  • Too good to be true promises or guarantees
  • Inconsistent information or stories
  • Refusing video calls or photo verification
  • Overly personal questions early on

Safe Virtual Sessions

  • Use platform's integrated video calling
  • Keep sessions professional and on-topic
  • Record sessions if both parties agree (and it's allowed)
  • Have a safe word or way to exit uncomfortable situations
  • Don't feel obligated to continue if uncomfortable

Safe In-Person Meetings

  • Meet in public, well-lit locations
  • Tell a friend or family member where you're going
  • Share meeting details with someone you trust
  • Arrange your own transportation
  • Meet during daytime hours initially
  • Trust your gut - leave if you feel unsafe

What to Do If You Feel Unsafe

  1. End the conversation or session immediately
  2. Block the user on the platform
  3. Report the incident to platform support
  4. Document what happened (screenshots, messages)
  5. Contact local authorities if threats were made
  6. Reach out to platform safety team for assistance

Platform Safety Features

  • User verification system
  • Report and block functionality
  • 24/7 safety team support
  • Encrypted messaging
  • Session monitoring and recording options
  • Privacy controls and settings
  • Community guidelines enforcement

Emergency Contact

If you experience harassment, threats, or feel unsafe:

  • Email: safety@mentorplatform.com
  • Emergency hotline: Available in app
  • Report button: On every profile and message
  • Contact form: Available 24/7 on our contact page

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