Communication Guidelines

Professional Communication Standards

Effective communication is the foundation of successful mentorship relationships. These guidelines help ensure all interactions on our platform are respectful, professional, and productive for everyone involved.

Core Communication Principles

• Respect: Treat everyone with courtesy and professionalism
• Clarity: Communicate clearly and avoid ambiguity
• Timeliness: Respond within reasonable timeframes
• Honesty: Be truthful and authentic in your interactions
• Confidentiality: Keep private conversations private
• Professionalism: Maintain appropriate boundaries

Response Time Expectations

• Initial messages: Respond within 48 hours
• Active conversations: Respond within 24 hours
• Session-related: Respond within 12 hours
• Urgent matters: Respond as soon as possible
• Set au when unavailable for extended periods
• Communicate your typical response time in your profile

Professional Language Guidelines

DO:

• Use proper grammar and punctuation
• Address people by their preferred name
• Be concise while being thorough
• Use inclusive language
• Proofread before sending
• Acknowledge receipt of important messages

DON'T:

• Use offensive or discriminatory language
• Write in all caps (it's considered shouting)
• Use excessive abbreviations or text speak
• Share confidential information without permission
• Make assumptions about others
• Send messages when emotional - take time to cool down

Establishing Boundaries

• Clearly communicate your availability and preferences
• Set expectations about response times
• Define topics you're comfortable discussing
• Establish preferred communication channels
• Respect others' boundaries and preferences
• It's okay to say no or decline requests politely

Handling Difficult Conversations

• Address issues directly but diplomatically
• Use "I" statements instead of "you" accusations
• Focus on specific behaviors, not personal attacks
• Listen actively and seek to understand
• Take breaks if conversations become heated
• Involve platform support if needed for mediation

Prohibited Behavior