Customizing Your Notifications
Stay informed about important mentorship activities without feeling overwhelmed. This guide helps you configure notification settings to receive the right information at the right time through your preferred channels.
Accessing Notification Settings
Navigate to your notification preferences:
- Click on your profile icon in the top-right corner
- Select "Settings" from the dropdown menu
- Click on the "Notifications" tab
- Alternatively, use the quick settings panel from your dashboard
Notification Channels
Choose how you want to receive notifications:
- In-App: Notifications within the platform (always enabled)
- Email: Sent to your registered email address
- SMS/Text: Text messages to your phone (requires verification)
- Push Notifications: Browser or mobile app alerts
- Desktop: System notifications on your computer
- Digest: Summary emails (daily or weekly)
Tip: Enable multiple channels for important notifications and use digest for less urgent updates.
Notification Types
Messages & Communication:
- New message received
- Message read receipts
- Connection requests
- Reply to your message
- Mentions in group conversations
Sessions & Scheduling:
- Session booking requests
- Session confirmations
- 24-hour session reminders
- 1-hour session reminders
- 15-minute session reminders
- Session cancellations or reschedules
- Missed session notifications
Matches & Connections:
- New AI-suggested matches
- Profile views
- Someone saved your profile
- Match recommendations
- Connection milestones
Activity & Updates:
- Profile completion reminders
- Availability updates needed
- New platform features
- Community events
- Tips and best practices
Account & Security:
- Login from new device
- Password changes
- Account updates
- Security alerts
- Privacy settings changes
Notification Frequency
Control how often you receive notifications:
- Instant: Receive notifications immediately as events occur
- Batched: Group notifications (every 15 min, 30 min, or hourly)
- Daily Digest: One summary email per day
- Weekly Digest: One summary email per week
- Custom Schedule: Set specific times for notifications
Pro Tip: Use instant for urgent items (sessions, messages) and digest for informational updates (tips, matches).
Quiet Hours
Set times when you don't want to be disturbed:
- Define your quiet hours (e.g., 10 PM - 7 AM)
- Notifications are paused but not lost
- Receive accumulated notifications after quiet hours end
- Emergency notifications can override quiet hours
- Set different schedules for weekdays and weekends
- Timezone-aware (updates when you travel)
Priority Notifications
Ensure you never miss important updates:
- VIP Contacts: Always notify for messages from starred connections
- Session Alerts: Never miss session reminders
- Urgent Messages: Flagged as urgent by sender
- Security Alerts: Always enabled for account safety
- Priority notifications override quiet hours and other filters
Per-Conversation Notifications
Customize notifications for individual conversations:
- Open any conversation
- Click the three-dot menu
- Select "Notification Settings"
- Choose: All messages, Mentions only, or Muted
- Set custom sounds for specific contacts
- Override global settings for important mentors
Mobile App Notifications
Configure notifications for the mobile app:
- Enable push notifications in device settings
- Allow app to send critical alerts
- Choose notification sound and vibration
- Show/hide message previews on lock screen
- Badge app icon with unread count
- Sync settings across devices
Privacy Note: Disable lock screen previews if others can see your phone.
Email Notification Settings
Customize your email notifications:
- Format: Choose HTML or plain text
- Frequency: Instant, batched, or digest
- Content: Full message or summary only
- Reply-to: Reply directly from email (pro feature)
- Unsubscribe: Opt-out of specific email types
- Update email address in account settings
Recommended Settings
For Active Mentors:
- Instant: Session reminders, new session requests, urgent messages
- Batched (hourly): Regular messages, connection requests
- Daily digest: Platform updates, tips, new matches
- Quiet hours: 10 PM - 7 AM
For Active Mentees:
- Instant: Mentor replies, session confirmations
- Batched (30 min): New matches, profile views
- Daily digest: Community events, tips
- Quiet hours: Based on your schedule
For Casual Users:
- Instant: Direct messages only
- Weekly digest: Everything else
- Push notifications: Disabled
- Reduce notification volume for work-life balance
Troubleshooting Notifications
Not Receiving Notifications:
- Check notification settings are enabled
- Verify email address is correct
- Check spam/junk folder for emails
- Ensure browser/app permissions are granted
- Clear cache and reload the page
Too Many Notifications:
- Switch to batched or digest mode
- Mute less important conversations
- Disable optional notification types
- Set up quiet hours
- Use priority notifications only
Delayed Notifications:
- Check if batched mode is enabled
- Verify internet connection is stable
- Update browser or mobile app
- Check device battery/power saving settings
- Contact support if issue persists
Notification Best Practices
- Review and adjust settings monthly based on your needs
- Use different channels for different priority levels
- Set quiet hours to maintain work-life balance
- Enable VIP notifications for key mentorship relationships
- Use digest mode for non-urgent updates
- Test notification settings after making changes
- Whitelist platform emails to avoid spam folder
- Sync settings across all your devices
- Don't disable security notifications
- Update contact preferences when traveling